Privacy Policy

Your privacy is important to us. It is Sprocket Security, Inc's (“Sprocket,” “we,” “us,” “our,”) policy to respect your privacy regarding any personal information we may collect about you, including across our website, https://www.sprocketsecurity.com, and other sites we own and operate.

For the purposes of this privacy policy (“Privacy Policy”), “you” and “your” means you as a user of our website, whether you are a customer, site visitor, or other individual whose information we have collected pursuant to this Privacy Policy.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

Last updated: May 6, 2024

1. Information We Collect

We collect information from you in three ways.

Information you provide to us: You may voluntarily, knowingly and actively provide us with your personal information when using or participating in any of our services, our website, and any promotions. This may include information such as your name, email address, telephone number, mailing address, login information, location, account information, and messages you submit via the website’s support section.

Information we collect automatically: As you use the website, we may use technologies that collect certain information from you automatically. This may include, among other pieces of information, your IP address, device type, date and time of visit, operating system, browser type and version, your activities on the Website, and information about how you use the website. You can find more details about automatically collected information below under “Log Data” and “Device Data.”

Information we receive from third parties: Occasionally, we may receive information about individuals from our third-party service providers, affiliates, and partners. We may also receive information from third-party analytics on the website that allow us to improve the website.

2. Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, if you encounter certain errors while using the website, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.

3. Device Data

When you visit our website or interact with our services, we may automatically collect data about your device, such as:

  • Device Type
  • Operating System
  • IP Addresses

Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

4. Collection and Use of Information

We may collect your personal information for the following purposes:

  • to provide you with our platform's core features and services;
  • to enable you to customize or personalize your experience of our website or make it easier to use by not having to repeatedly enter the same information;
  • to contact and communicate with you;
  • to provide you with additional information about our company, products and/or services, updates, notifications, and details of offers or promotions;
  • for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms;
  • for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use;
  • for technical assessment, including to operate and improve our website, products, or services;
  • to comply with our legal obligations or requests from law enforcement and government agencies;
  • to enforce or protect any terms of our services, rights, property, safety, or that of our users or third parties; or
  • as part of due diligence for, or the consummation of, a transaction involving the merger, sale, divestiture, or other transaction involving the equity or assets of Sprocket.

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, Our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.

5. Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring you do not make your personal information publicly available via our platform.

6. Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13. In the event we learn that we have collected personal information from a child under the age of 13, we will delete that information. If you believe someone under the age of 13 has provided us with personal information, we ask that you contact us.

7. Disclosure of Personal Information to Third Parties

We may disclose personal information to:

  • a parent, subsidiary, or affiliate of our company;
  • third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers, professional advisors, and payment systems operators;
  • our employees, contractors, and/or related entities;
  • our existing or potential agents or business partners;
  • credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights;
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you;
  • third parties to collect and process data; or
  • an entity that buys, or to which we transfer all or substantially all of our assets and business.

Third parties we currently use include:

  • Google Analytics

For more information on how Google Analytics uses data, please see http://www.google.com/intl/en/....

You can opt out of Google Analytics by:

8. Unsubscribe

To unsubscribe from our email database or opt-out of marketing communications, please contact us using the details provided in this Privacy Policy or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.

9. Use of Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. If you do not wish us to place cookies, you may set your browser to refuse some cookies or to alert you when cookies are being sent. If you do so, please note that some parts of the website may then be inaccessible or may not function properly.

Further information about deleting and blocking cookies can be found at http://www.allaboutcookies.org.

10. Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law.

11. Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

12. Changes to This Policy

At our discretion, we may change our Privacy Policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this Privacy Policy, we will post the changes here at the same link by which you are accessing this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use or access our website.

13. Contact Us

For any questions or concerns regarding our Privacy Policy, you may contact us using the following details:

Sprocket Security Privacy Team